Refund policy

Exchanges & Returns

Our 30-Day Tail-Wagging Guarantee 🐶

We want your dog to love their WUNDER product. If it’s not a perfect fit, no worries — we stand behind everything we make.

Our Guarantee

Try your WUNDER product risk-free for 30 days.
If you or your pup aren’t completely satisfied, you may return it — even if it’s been tried.

⸻

Returns

If you’d like to return an item:
    •    Returns must be initiated within 30 days of delivery
    •    Items may be used or tried
    •    Customers are responsible for return shipping
    •    Once we receive your return, we’ll issue a refund to the original form of payment

To start a return:

Visit your customer account page here: https://gowacky.us/myaccount 

Or: Email us at shop@wackywalkr.com with your order number and reason for return.

Please include either your packing slip or a small note with your order number inside the return package.

Return Shipping Address:

WACKYwalk’r
Attn: Returns / Exchanges (Order Number)
2880 Bergey Road
Suite P
Hatfield, PA 19449

⸻

Exchanges

Need a different size or color?
    •    Please return the original item
    •    Once the return is received, we’ll process your refund
    •    Place a new order for the item you’d like

This ensures the fastest and most accurate processing.

⸻

Damaged or Defective Items

Our products are handmade, and on rare occasions something may slip through.

If your item arrives damaged or defective:
    •    Email shop@wackywalkr.com
    •    Include your order number and a photo of the issue
    •    We’ll make it right with a replacement or refund

⸻

Final Notes
    •    Returns are accepted within 30 days of delivery
    •    Original shipping costs are non-refundable
    •    Refunds are processed once the return is received and inspected