You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within 2 weeks of receiving your package. however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return, (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
Canada and International Shipping Rates
Please note that our International Shipping Calculator over-estimates shipping rates. We are aware of this issue and are working to resolve it as quickly as possible. For orders placed with international shipping, we will refund the overages once actual shipping is calculated. Please call us at 215-716-3049 or email firstname.lastname@example.org with your postal code and items you would like to order to receive an accurate shipping quote. You may also contact us directly to place an order via phone or email.